The details, clearly

Privacy Policy

Last updated: September 15, 2026

Your stories are personal. Here is how information is handled when you visit this website, contact us, or order a personalized game.

Who we are

JoyForgeCo is based in Georgia, United States. For questions about privacy or your information, email hello@joyforgeco.com.

Information you provide

If you email us or place an order through Etsy, we may receive your name, email address, order details, messages, and the stories or personalization details you choose to share. We use these details to respond to you, prepare and deliver your game, support your order, and meet applicable legal obligations.

Share only information needed for your game. Use first names or nicknames where possible. Please avoid sensitive information, private details about other people without their permission, or information you would not want included in the finished game.

Website visits and interactive features

This website does not include advertising pixels, third-party analytics scripts, or cookies used to remember the sample-game choices. The occasion filters, question selections, and rotating gallery choices are temporary and reset when you reload the page. The gallery pauses when it is off-screen or the browser tab is hidden, and honors reduced-motion preferences. Optional sound is generated in your browser after you choose to enable it; it does not use your microphone or record audio.

When the website is hosted online, the hosting provider may process technical information such as IP address, browser type, requested pages, and request times to deliver and protect the site. This is separate from the interactive features described above.

Etsy and payments

Purchases and payment processing take place on Etsy. We do not collect payment card details through this website. Etsy handles information under its own Privacy Policy. Etsy may share order and contact information with us so we can fulfill and support your purchase.

Service providers and disclosures

Information may be processed by service providers used for website hosting, email communications, order handling, and digital delivery, as needed for those services. We may also disclose information when required by law or to protect legitimate rights and security. This website contains no tools for selling or sharing browsing activity for targeted advertising.

Retention and security

We retain relevant information as needed to complete orders, provide support, keep necessary business records, resolve disputes, and comply with applicable law. Retention depends on the information and its purpose. No internet transmission or storage method can be guaranteed completely secure.

Your choices

You can contact us to request access to, correction of, or deletion of information we hold about you. We may need to verify your identity, and some records may need to be retained for legal or business obligations. Depending on where you live, you may have additional rights under applicable privacy law. Requests concerning Etsy’s own systems should be directed to Etsy.

Children’s information

Purchases and personalization submissions should be made by adults. This website does not invite children to create accounts or submit information directly. If you believe a child has provided personal information to us without appropriate permission, please contact us.

Policy updates

We may update this policy when the website or our information practices change. The date above identifies the latest version.